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Ordering Information Ordering Options You can order from us by any one of the following ordering options: * MAIL your order with payment to: Windchill Dog Gear, PO Box 41, Hurstbridge VIC 3099' PHONE* your order to (03) 9714 8540 *Please note that our business is part-time so we may not always be available by phone. If we do not answer the phone please try again later or contact us by email.
Ê
FAX*
your order to: (03) 9714 8303 (fax may not always be
online - if so please try again later) ¿ EMAIL your order to: orders@windchill.com.au - either email the completed order form as an attachment or include all necessary details in the body of the email message. If ordering a fitted sledding or weight-pull harness you will also need to complete the Weight-Pull or Sledding harness measurement form and enclose it with your order, or email us with your measurements if ordering online.
Payment Options Credit Card - Visa & MasterCard Cheque or Money order - please make payable to " WINDCHILL" Direct Deposit - please email us for our account details. Please note that orders will only be processed after confirmation of payment. Please do not send cash
Mail Orders For mail orders within Australia postage & Handling charges* are as follows:
*PLEASE NOTE: For
larger items such as scooters and sleds that are delivered by courier, please
contact us for an estimate of delivery costs. Please email or phone us if you have any queries about delivery fees or for an exact quote on postage costs for your order. Overseas orders: Please phone (03) 9714 8540 or email sales@windchill.com.au regarding postage costs.
Delivery time Allow 1 to 3 weeks delivery on items which are in stock, however most items are made upon receipt of order and customers should allow 3-8 weeks delivery. Please note that we are a small family business with a focus on quality and not quantity. We make all the products ourselves, do not import cheap, mass-produced products from overseas and, to keep costs down, we do not employ staff. We try to process orders as quickly as possible, however at busy times of year longer delays are sometimes unavoidable. Actual delivery time will depend on availability of stock, size of order and whether you order on or off-peak (we are at our busiest between March and September). Please allow extra time for personalised items (such as name-tags), large orders or customised products. We hope that our customers find the quality of our products worth the wait. You are welcome to email us for an estimate of delivery time. Please let us know if you need your items urgently and we will do our best to meet your deadline.
Exchanges & Refunds If you are unsatisfied with the fit* of your harness, please return it within 14 days with details of the alterations that need to be made and a payment of $6.50* for return postage of a replacement harness. If you are not satisfied with any item, please notify us of the problem and return the item within 14 days for an exchange or refund - the following conditions apply: - Items must be returned in original condition. If items returned for refund are not deemed to be in original condition, the refund amount may be reduced accordingly. - A re-stocking fee of 10% for standard stock items, or 20% for custom-made items, may be incurred. Please note that goods are guaranteed against manufacturing or material faults - products displaying such faults should be returned within 30 days of receipt for an exchange or refund. Products are not guaranteed if used inappropriately, not maintained correctly or if chewed by your dog! Windchill Dog Gear does not take responsibility for custom-made items where incorrect sizes have been ordered.
*If
incorrect fit is our fault the harness will be replaced at no additional cost to
the customer.
Prices Our price list is in Australian dollars.
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